HEB Federal Credit Union

NetBranch Enrollment

Enrolling in NetBranch is easy - here's how:

  • In the User ID box, enter your HEBFCU member number.
  • In the Password box, enter your ABBY PIN if you have used one; if not, enter the last four digits of your Social Security number and select the login button.

If you need assistance, please contact us at 210.938.7850.


Fee Schedule

Account research or balancing
(per hour) Minimum $5.00
Account transfers from Share-Savings
(less than $25.00)
ATM balance inquiry
(per inquiry)
ATM withdrawal
(per transaction at non-free HEBFCU ATM)
ATM card replacement
(per card)
Basic Checking teller withdrawals $2.00
Basic Checking excessive check per statement cycle $2.00
Business Checking Account monthly service charge
(if minimum balance falls below $2,000)
Check cashing fee
(if account balance is less than half check amount)
Checks returned, written on your account with non-sufficient (NSF) or uncollected funds and Automated Clearing House transfers charged to your account with NSF (each) $35.00
Classic Checking Account monthly service charge
(if account avg. daily balance is less than $1,000; total deposit relationship is less than $5,000 or total loan relationship is under $10,000)
Copy of check
(first two per statement period free)
Debit card replacement (first; per card) $5.00
Debit card replacement (second and subsequent; per card) $10.00
Debit temporary instant issue card (per card) $5.00
Debit card transaction receipt copy
(signature-based transaction unrelated to lost or stolen card; each)
Early closure fee
(closing membership Savings, H-E-Buddy Savers Club, or Sponsor Package Savings account within six (6) months of opening account)
FSC assisted inquiries
No charge
Inactivity fee* $10.00
Insufficient funds courtesy pay fee** $20.00
Item inquiry
(more than 7 days) (per inquiry)
MasterCard foreign transaction fee 1% of transaction amount
Money Market and Money Market Plus Account monthly service charge
(if average daily balance falls below $1,500)
Money orders (each) $1.25
Monthly statement copies
(per page)
NetBranch Bill Payment
(if enrolled users do not make at least one bill payment during the statement period, a non-usage fee will be charged)
NetBranch Bill Payment monthly service charge (Basic Checking) $5.00
Outstanding check processing fee (each) $25.00
Overdraft transfers
(pre-authorized from deposit or Line of Credit account in $25 increments) per transfer
Paper periodic statement fee (per statement cycle) $2.00
Premier Checking Account monthly service charge $6.00
Return deposit items (per item) $20.00
Return mail (incorrect address) $10.00
Savings and Sponsor Package Savings excess withdrawals
(in excess of 4 per month)
Share Account maintenance fee*** $10.00
Statement history
(prior 2 weeks) (each)
Stop payment orders (each) made in person or by telephone $30.00
Stop payment orders (each) made through NetBranch Digital Banking System $20.00
Tax levy/garnishment
(per occurrence)
Temporary checks (After 1st Set) $5.00
Transfer limitation for Savings, Sponsor Package Savings and Money Market Accounts
(in excess of 6 per month)
Transfers by wire - domestic (per transfer) $15.00
Withdrawals of two-party checks $2.50

*Inactivity Fee
A quarterly Inactivity Fee of $10.00 will be charged on the last business day of the quarter if no depository accounts in a Member's name have had a member-generated deposit or withdrawal for one year or more. This fee will be waived if the Member's cumulative depository ledger balance on the last business day of the quarter is $500 or above, the Member has a current loan with a balance, or an open-end line of credit.

**Insufficient Funds Courtesy Pay Fee
The Courtesy Pay Fee is imposed for overdrafts created by checks, in-person withdrawals, ATM withdrawals, or by other electronic means.

***Share Account Maintenance Fee
A quarterly Share Account Maintenance Fee of $10.00 will be charged if a Member's Primary Share ledger balance on the last business day of the quarter is less than $300.00, the Member has no other depository nor loan relationship, and is age 18 or older. The fee will be posted the first business day of the following quarter.

Your savings federally insured to at least $250,000 and backed by the full faith and credit of the United States Government. National Credit Union Administration, a U.S. Government Agency.
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