HEB Federal Credit Union

NetBranch Enrollment

Enrolling in NetBranch is easy - here's how:

  • In the User ID box, enter your HEBFCU member number.
  • In the Password box, enter your ABBY PIN if you have used one; if not, enter the last four digits of your Social Security number and select the login button.

If you need assistance, please contact us at 210.938.7850.


CheckMate Debit Card Restrictions

Countries and states blocked from financial transactions


Plastic card fraud continues to increase dramatically. To help protect your account and fight fraudulent activity, the Credit Union restricts debit card use by placing a block on certain states identified as having a high volume of fraudulent activity. Additionally, all countries are blocked.

The cardholder must be present to conduct transactions originating in many areas. Only PIN based transactions are allowed; transactions are blocked for signature based point-of-sale transactions and for “card not present” transactions. This can include mail order, telephone orders and Internet-based transactions.

If you are planning to travel internationally, be sure to let us know and we can temporarily release the restrictions on your CheckMate debit card.

Important: When planning travel out-of-state or out of the country, call us at 210-938-7850. By contacting us in advance, you will know how you can use your debit card effectively and safely. As a protective measure for our Members, transactions may be blocked if they appear to be suspicious. This includes use of your card in places that are not ordinary for you, such as in other parts of the country or overseas.

Upon returning from your trip, review your debit card transactions carefully. It is best to do this online as soon as you are home. By not waiting for your monthly statements, you can alert us immediately if you see fraudulent transactions. The sooner you notify us, the better.


Your savings federally insured to at least $250,000 and backed by the full faith and credit of the United States Government. National Credit Union Administration, a U.S. Government Agency.
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