At H-E-B Federal Credit Union, we are closely monitoring the evolution of the coronavirus (COVID-19) and are taking proactive steps to prepare for various scenarios. Our priorities are to protect the health and safety of our Members and Partners, while ensuring the uninterrupted delivery of financial services.
McAllen Branch Update
We have temporarily closed the lobby of our branch in McAllen in response to the COVID-19. Members can continue to use the drive-thru for transactions.
Using Digital Services
Members are urged to use NetBranch Online Banking and/or our mobile app so you will have access to your accounts and financial services without visiting a branch. Our digital infrastructure supports almost every product and service that is available in a branch and is available 24-hours a day, 365 days a year. More information is available in the NetBranch Digital Services section of our website.
Additionally, you can call 210.938.7850 at any time to speak with a representative about your credit union needs. We also have text and email support Monday – Friday from 8 a.m. to 5 p.m. You can text us at 210.938.7860 or email us at firstname.lastname@example.org. We will respond to any messages received after hours on the next business day.
Be Aware of Scams
We are encouraging Members to be on the alert for suspicious emails, text messages and phone calls. Various scams related to medical supplies and donation sites are circulating. Another scam falsely alerts people about the security of their deposits. This criminal activity is an attempt to capture passwords and other sensitive information, to convince you to make donations on spoofed websites or to download malware through an attachment.
If you receive a suspicious email or text message, do not respond, click on links or open any attachments. Simply delete the message. If you experience suspicious activity, please call and notify us of your concerns.
Please continue to check our website for updates. For additional information on what each one of us can do to prevent the spread of disease, visit the Centers for Disease Control and Prevention (CDC).
We will continue to monitor reports from the CDC and evaluate additional measures as needed.