Fraud Protection Enhanced with Texting Option

Earlier this year we introduced you to our Safety in Numbers initiative, an important part of our commitment to keep your personal information safe and your debit card protected. Our free fraud protection service will contact you if suspicious activity occurs on your CheckMate card, enabling you to either confirm the legitimacy of a transaction or stop a fraudulent one.

Effective April 18th, the fraud protection service will add texting. Many of our Members have told us it’s easier and faster to respond to a text than it is to take a phone call, and we’re pleased to make this enhancement available. You won’t need to enroll or take any other action; you’ll simply receive a text if you’ve given us your text-capable number. Scroll to the bottom of this page to see samples of texts from the fraud protection service. All texts will be:

  • From the short code 37268
  • Free of charge
  • Sent between the hours of 8:00 a.m. and 9:00 p.m.

Of course, if texting isn’t your preference, you can opt out.

Please note that our fraud protection service has added a second phone number. Every text will include the number 877.273.5740, and you can call this number for assistance 24/7. If you already have the original fraud protection service number 877.253.8807 in your Contacts, it’s a great idea to add 877.273.5740. Both are valid phone numbers used to protect your card and answer any questions you may have.

Working together, we can fight fraud. Our most effective weapon is being able to reach you, so please make sure we have your current contact information.

To update your information, call us at 210.938.7850 or log into NetBranch, click on the Secure Forms tab and select Address Change Request. Safety in Numbers can protect you from fraud in 2019 and beyond.

 

Sample texting displays