Federal Stimulus Payments and COVID-19 Updates

Federal Stimulus Payments Additional Federal Stimulus Payments have been received at HEBFCU and were posted at approximately 12:30 p.m. Friday, March 19, 2021. For the most current information, check back here for updates or visit these sites: IRS.gov/Coronavirus IRS.gov/newsroom Get My Payment Frequently Asked Questions Using Digital Services Members are urged to use NetBranch Online Banking and/or our mobile app for immediate access to your accounts and financial services. Our digital infrastructure supports almost every product and service that is available in a branch and is available 24-hours a day, 365 days a year. More information is available in the NetBranch Digital Services section of our website. Masks Required at HEBFCU For the health and safety of our Members and Partners, H-E-B Federal Credit Union will continue existing COVID-19 protocols. Everyone entering our branch and offices will be required to wear a mask and practice social distancing. San Antonio Branch Hours The business hours for our branch in San Antonio are 10:00 am – 3:00 pm. Members are encouraged to use NetBranch Online and/or Mobile App; links to helpful videos are listed below. Members can also use Shared Branches. Click here for locations. Click on the services below to connect to new demo videos Additionally, you can call 210.938.7850 at any time to speak with a representative about your credit union needs. We also have text and email support Monday – Friday from 8 a.m. to 5 p.m. You can text us at 210.938.7860 or email us at [email protected]. We will respond to any messages received after hours on the next business day. Be Aware of Scams We are encouraging Members to be on the alert for suspicious emails, text messages and phone calls. Scams are always a concern when money is involved, so you should be on the lookout. Some possible scams include:
  • Emails or texts that try to get you to click on a link that then takes you to a form that asks you for personal information so you can get any payment that you are owed. Do not respond to any email or text asking for personal information.
  • Phone calls where someone claims to be from a federal agency such as the IRS or Treasury Department. Never assume an incoming call is from an authorized person especially if they are asking for personal information.
  • People who contact you claiming that you can get your payment faster by paying a small fee by using either a gift card or prepaid debit card. Always be cautious when working with any person or business you do not know or cannot verify.
  • Someone calls you and demands personal information such as bank account numbers or your Social Security number right away or you’ll lose your benefits. This is almost always a sure sign of a scam.
In general, you should be aware that federal agencies won’t ask you to pay anything up front to get your payment, and they won’t call, email, text, or reach out to you via social media to request your bank account or Social Security number, or to verify personal information. If you receive a suspicious email or text message, do not respond, click on links or open any attachments. Simply delete the message. If you experience suspicious activity, please call and notify us of your concerns. Future Updates Please continue to check our website for updates. We will continue to monitor reports from the CDC, as well as national, state and local authorities.