Contact Us

When you need to contact H-E-B Federal Credit Union, please select one of the options below.

Routing number

314078469

Email communications

To ensure the confidentiality of your private information, use one of the options below to communicate securely with H-E-B Federal Credit Union.

To send a secure email (no attachment):

Use this form to send a secure email without attachment. Your name and address are required to send an e-mail message.

To send us a secure email with attachment:

To reach us by text:

Text us at 210.938.7850. Text support is available Monday – Friday from 9 a.m. – 5 p.m. CST. We will respond to messages received after hours or on holidays the next business day.

To contact us by phone:

Main Office 210.938.7850
Fax 210.938.7869
Lost or stolen CheckMate Debit Card or ATM Card 210.938.7850 Press “1”
Set or reset a PIN on CheckMate Debit Card or ATM Card 1.800.992.3808
Lost or stolen Mastercard Credit Card & service issues 210.938.7850 Press “8” Or 1.800.252.1139 (toll-free U.S.) 531.233.6187 (international)
Report Mastercard Credit Card fraud 210.938.7850 Press “8” Or 1.800.252.1139 (toll-free U.S.) 531.233.6187 (international)

To schedule an appointment:

Click Here

To reach us through the U.S. Postal Service:

H-E-B Federal Credit Union New Mailing Address: P.O. Box 782529 San Antonio, TX 78278

Branch location and hours

Financial Service Center

New Mailing Address: P.O. Box 782529 San Antonio, TX 78278 Hours: 24-Hour Service by Phone Phone: 210.938.7850 Fax: 210.938.7869

San Antonio

4630 N. Loop 1604 W., Suite 101 San Antonio, TX 78249 New Hours Effective July 6, 2020M – F 10:00 a.m. – 3:00 p.m.

Night Deposit dropbox is located on the east side of the Lockhill Crossing Building When you face the H-E-B Federal Credit Union sign at the front entrance, the Night Deposit will be on the left-hand side of the building.

McAllen location is closed.

View area Shared Service Center locations.