Contact UsWhen you need to contact H-E-B Federal Credit Union, please select one of the options below.
Email communicationsTo ensure the confidentiality of your private information, use one of the options below to communicate securely with H-E-B Federal Credit Union.
To send a secure email (no attachment):Use this form to send a secure email without attachment. Your name and address are required to send an e-mail message.
To send us a secure email with attachment:
To reach us by text:Text us at 210.938.7850. Text support is available Monday – Friday from 9 a.m. – 5 p.m. CST. We will respond to messages received after hours or on holidays the next business day.
To contact us by phone:
|Lost or stolen CheckMate Debit Card or ATM Card||210.938.7850 Press “1”|
|Set or reset a PIN on CheckMate Debit Card or ATM Card||1.800.992.3808|
|Lost or stolen Mastercard Credit Card & service issues||210.938.7850 Press “8” Or 1.800.252.1139 (toll-free U.S.) 531.233.6187 (international)|
|Report Mastercard Credit Card fraud||210.938.7850 Press “8” Or 1.800.252.1139 (toll-free U.S.) 531.233.6187 (international)|
To schedule an appointment:
To reach us through the U.S. Postal Service:H-E-B Federal Credit Union New Mailing Address: P.O. Box 782529 San Antonio, TX 78278
Branch location and hours
Financial Service Center
New Mailing Address: P.O. Box 782529 San Antonio, TX 78278 Hours: 24-Hour Service by Phone Phone: 210.938.7850 Fax: 210.938.7869
4630 N. Loop 1604 W., Suite 101 San Antonio, TX 78249 New Hours Effective July 6, 2020: M – F 10:00 a.m. – 3:00 p.m.
Night Deposit dropbox is located on the east side of the Lockhill Crossing Building When you face the H-E-B Federal Credit Union sign at the front entrance, the Night Deposit will be on the left-hand side of the building.